Rescheduling & Cancellation Policy

Click on titles below for more information.

Cancelling and refunds 7 days notice

In the event you cancel for your own reasons, no refunds can be given within 7 days of the first class commencement or within 7 days the first start date of an entire 4 week course.

We are a small studio, with very small, intimate classes, and it is unlikely that we will be able to fill your seat.

You are more than welcome to send a friend in your place. Just shoot us an email and let us know.

Rescheduling more than 7 days notice

Pottery Beginner Courses CAN & MAY be rescheduled outside of 7 days prior to your course start time. Please Note: You may only reschedule a course ONCE. You cannot reschedule the same course multiple times. If you have booked a beginners course previously, and then cancelled or rescheduled more than once before, unfortunately we wont be able to re-book any more of your future sessions or block the calendar and risk you not showing again.

To Reschedule: You must log into your account to make any changes. See pics below. Click Here to Log In on the My Account Page. Once logged in, Click onto ‘Bookings’ left hand side, then click onto the ‘Reschedule’ button next to your booking. If there is no button you may have left it too late, the reschedule button will automatically vanish 7 days before your scheduled course start date. If you click ‘Cancel’ you will lose your booking completely and your money, so it is best to Reschedule to a later date instead of canceling. If you have any trouble rescheduling, please text or email me immediately.

NO Rescheduling IF less than 7 days notice

Pottery Class Bookings CANNOT & WILL NOT be rescheduled within 7 days of beginners course start time. If you cannot make a course within 7 days of your booking you will forfeit your booking.

Unfortunately I have had too many people reschedule or cancel at last minute which costs time & money.  I cannot afford to hold a place or block the calendar for someone who doesn’t show.  It is impossible for me to re-book your seat at last minute, so when people cancel at last minute or don’t show and then expect me to reschedule their missed spot to another time – it means I don’t get paid for their empty seat – and the calendar is blocked so no-one else can book it. This literally costs my income and livelihood. SO… If you’re not sure whether you can make a class, please don’t book in the first place. Please wait until you’re 100% certain that you can make it before you book any spot and block it on the calendar for anyone else.

If you feel ill on the morning of a class, please notify us immediately that you will not be attending, or advise if someone else will be attending in your place.

Making Up a Missed Class

If you are part way through a beginners course of 4 classes, and you miss a class due to illness or circumstances beyond your control. You may possibly make up the missed class in the following block of 4 classes, provided there is a seat available.

Eg. if you miss class 3, you will need to come to the next available class 3 which will be a month later. And only if there is space available. If there is no space available you wont be able to make up your missed class and you will need to forfeit the remainder of your course.

Unfortunately I cannot afford to block the calendar with a reschedule. meaning, you won’t be able to book into another class on the calendar. You will need to wait until the week of the next class 3 and check back with me then to see if there is any availability that week.