Rescheduling & Cancellation Policy

Rescheduling & Cancellation Policy

Pottery Class Bookings cannot be rescheduled within 24hrs of class commencement. If you cannot make a class within 24hrs of your booking you will forfeit your spot & lose your money. Sorry – no rescheduling or refunds for ‘no shows’ or last minute cancellations within 24hrs.

Please do not text or email to Reschedule or Cancel a booking. You must log into your account to make any changes. See pics below. Click Here to Log In on the My Account Page. Once logged in, Click onto ‘Bookings’ left hand side, then click onto the ‘Reschedule’ or ‘Cancel’ button next to your booking. If there is no button you may have left it too late, the reschedule & cancel button will automatically dissapear 24hrs before your scheduled class.

Sorry – but unfortunately I have had too many people reschedule or cancel at last minute which costs time & money.  I cannot afford to hold a place or block the calendar for someone who doesn’t show.  I often get texts from potters annoyed when they miss out on a spot or upset when the class is full and they can’t get in, and so if someone cancels at last minute or doesn’t show, not only do we lose a spot on the day it’s also taking up another spot the following week or whenever you decide to reschedule to. It’s not fair on me or on other potters who would loved to be here in your place. If you’re not sure whether you can make a class, please don’t book in the first place. Please wait until you’re 100% sure that you can make it before you book any spot and block it on the calendar for anyone else.

Thanks so much for your understanding!

Wheel Thrown Pottery & Ceramics ~ Cairns QLD Australia

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